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Work Experience

Aug, 2023 - Present

Senior Technical Writer, Ninja Van

I manage information architecture, product docs, guidelines, and user manuals for Confluence and Google Docs. Also, assist with API documentation maintenance on Backstage.

Oct, 2020 - Jun, 2023

Lead Technical Writer/Business Analyst, Agilysys

I managed and trained technical writers and business analysts in creating product documentation, including user manuals, installation guides, release notes, and user stories.

Jan 2020 - Sep, 2020

Technical Content Writer, ATC

I engaged in brainstorming sessions, gathered requirements, collaborated with UX teams to develop wireframes, and drafted product requirements and comprehensive API docs.

Jun 2019 - Sep, 2020

Freelance Content Writer, SPi Global

Writing blogs and articles, generating SEO content, and creating UX content.

Jan 2019 - Jun, 2019

Lead Content Development, Lumina Datamatics

I managed a team that created blogs and articles on cloud computing and custom software development.

Aug 2016 - Jan, 2019

Content Writer, SPi Global

I managed a team that created blogs and articles on cloud computing and custom software development.

Jun 2009 - Jun, 2016

Assistant Manager Operations, TNQ

I worked as a customer-facing project manager, handling web and publishing tool development projects.

May 2006 - Jun, 2009

Customer Support Executive/Lead - BPOs

I worked in multiple call centers, providing efficient customer support for US clients and ensuring their satisfaction.

Education

2003 - 2007

Bachelor of Engineering - Mechanical

Adhiparasakthi Engineering College - Affiliated to Anna University, Chennai

Core Skills

Writing and Editing:

  • Excellent written communication skills.

  • Ability to create clear, concise, and user-friendly documentation.

  • Strong editing and proofreading skills.

 
Technical Proficiency:

  • Understanding of software development processes.

  • Familiarity with programming languages (e.g., Python, JavaScript).

  • Knowledge of API documentation and tools (e.g., Swagger, Postman).

 
Documentation Tools:

  • Proficiency with documentation tools (e.g., Microsoft Word, Google Docs, Markdown).

  • Experience with content management systems (e.g., Confluence).

  • Familiarity with version control systems (e.g., Git).

 
Research and Analysis:

  • Ability to gather information from various sources (e.g., developers, product managers).

  • Skill in analyzing and synthesizing technical information.

Information Architecture:

  • Designing the structure and layout of documentation.

  • Organizing content for easy navigation and accessibility.

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User Experience (UX):

  • Creating user-friendly manuals and guides.

  • Understanding of UX principles and how they apply to documentation.

 
Content Strategy:

  • Developing documentation plans and schedules.

  • Ensuring consistency and alignment with company standards.

 
SEO Knowledge:

  • Writing content optimized for search engines.

  • Understanding of SEO best practices and keyword research.

Specialized Expertise

Interpersonal Skills

Collaboration:

  • Working effectively with cross-functional teams (e.g., developers, product managers, UX designers).

  • Ability to gather feedback and incorporate it into documentation.

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Training and Mentoring:

  • Experience in training and mentoring junior writers or business analysts.

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Project Management:

  • Managing multiple documentation projects simultaneously.

  • Ensuring timely delivery of high-quality documentation.

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